Support
Help with Team Up
Getting started
- Install Team Up from the Shopify App Store, or from the link on our home page, and approve the access it asks for.
- Start a team order from your store, choosing the products and the details you want each person to fill in.
- Share the team order link with the group. When everyone has joined, close the order and pay once.
Common questions
Do my customers need a Shopify account?
No. Anyone with the team order link can join as a guest, with no payment while joining. Logging in to your store's customer account is optional, and needed only for invite-only orders.
How does everyone pay?
The organizer closes the order and pays once for the whole group, so your store gets one clean order. The group settles up with the organizer however they agree.
Can I use my existing products?
Yes. Team Up uses your products and variants, so sizes, colors and prices come from your store and stay accurate.
Where do my customers find their team orders?
On a Team Up page of your own store, at your own domain. Add it to your menu from the app's Home. Customers start a team order, join one and follow the orders they organize or joined there, and every team order link keeps working.
Contact us
Email support@teamup.firesio.app with your store's domain and a short description of the problem, so we can find your team orders.